Many have referred to our technical support as the best in the industry, and our staff insists on making your experience with our software as pleasant and productive as possible. Our entire support staff is located in the Greater Cincinnati/Northern Kentucky region, and each member of our support staff has an average of 18 years of experience supporting Barcode400 and our newly-released TLA Forms. No matter what TL Ashford product you are using, our goal never changes: 100% Customer Satisfaction.
*Compliance labels are specific label designs required by industry groups - such as the Automotive Industry Action Group (AIAG), GS-1, or Health Industry Business Communications Council (HIBCC), and others. We currently stock label format designs for over 500 different companies. We provide these label format designs to you at no charge! Learn more about Compliance.
Listen to our Vice President, Development, Keith Suedkamp, describe a hilarious story to Paul Tuohy in an excerpt from the IBM Systems Magazine podcast iTalk with Tuohy. We think it sums up our commitment to providing great technical support - no matter what the circumstances! Listen to the entire podcast here.
"Thanks. If I have to have a problem, I’m glad it’s with TLA. Best support I’ve ever worked with."
Ron - Los Angeles, CA
"In my humble opinion, whatever you are paying this support team, they deserve more for their dedication and willingness to do what ever it takes to solve the problem. They truly support the users. As a former naval person, I want to give a well-deserved 'BRAVO ZULU' - Code for Well done."
Joe - New London, CT
"Recently, a technical support team member helped us with an issue. He saved our company thousands of dollars by helping us to resolve a merchandise labeling issue with one of our customers. Thank you."
Sherri - Philadelphia, PA