TL Ashford Technical Support Team

We solve issues on the first call an overwhelming majority of the time. If we can’t, we roll up our sleeves, rally our forces, and wage battle on the problem until it’s solved!
There’s a reason we’ve been recognized as some of the best technical support in the industry.

We’re Tech Warriors!

We help you:

Designing Labels & Forms
Creating Reports
Bar Code Symbologies
Creating Graphics
Creating Overlays
Radio Frequency Identification (RFID)
Meeting Compliance Specifications*
Providing you with Pre-Defined Compliance Labels*

We help you configure:

Configuring Printers
Configuring Output Queues on the IBM i
Connecting Printers to the IBM i
Integrating Barcode400 into existing applications

We help you become an expert:

Training using our software
Industry Expertise
Assistance with Updates and Upgrades
Reassurance that everything’s going to be ok using TLA!

“Just an FYI, we did our upgrade in about 15 minutes yesterday (that included testing). Proving once again TLA has great products, service, and support.

Thanks !!”

“I wanted to drop you a note to let you know that your support team is one of the best I have worked with. As a fellow software provider I know how difficult building a support team can be and have always been impressed with yours. Over the years I have come to know that if I ever have any issues (all of our causing! not issues with TLA software!) you guys provide quick, accurate, professional support.

Way to go and thanks for the patience!”

“You are AMAZING!!!!!! Thank you for resolving my issues within 5 minutes of calling!!!!
SOOOO appreciate your help!!! 😀 😀 😀
Labels print perfectly. Thanks.”

Software Maintenance Program

T.L. Ashford’s Software Maintenance Program provides you tremendous cost savings and benefits. In addition to having access to Ashford’s experienced Technical Support Team, you receive software updates, design assistance, training and more. The cost of maintenance varies based on the software you’re using, see the pricing here.

  • Unlimited Access to our Technical Support Staff
    • Toll Free Phone Access
    • Access via EMail
    • Access via OnLine Chat
    • After Hours Emergency Access
  • Label and Form Design Assistance
  • Free Compliance Label Formats*
  • Access to our Online Video Training Library
  • Disaster Recovery testing
  • Free Updates
  • Upgrades at reduced costs
  • Discounts on TL Ashford Utilities
  • Low Cost Graphics and Overlays

*Compliance labels are specific label designs required by industry groups – such as the Automotive Industry Action Group (AIAG), GS-1 (formerly the Uniform Code Council), or Health Industry Business Communications Council (HIBCC), and others. We currently stock label format designs for over 500 different companies. We provide these label format designs to you at no charge!