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"One
hundred percent customer satisfaction"
is the primary goal of the Technical Support Team. With the best technical support
in the industry, we achieve this goal. Our support team has received many TESTIMONIALS
from satisfied customers. The team is fully trained in all aspects of bar code
technology.
Each member of the team works closely with our software developers. This allows us to provide quick and complete solutions to your bar coding needs. The answers to your questions are a telephone call away. Access to the bar coding experts is that simple. Call our toll free number 800-541-4893 and receive courteous assistance with Barcode400, midrange software, printer setup, proper connectivity, program or application integration, and bar-code applications. Our support team has access to a wide range of RESOURCES that enable them to better serve you.
Formal training sessions are available at T L Ashford on the first Thursday of each month. Each session is conducted by a member of the Technical Support staff. EDUCATION AND TRAINING is offered at no cost to all Barcode400 users under the software maintenance plan.
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The
T.L. Ashford library provides support team access to a vast collection of information
to better inform our customers.
The library contains volumes of current and historical bar code industry technical
information including:
• Company Compliance
Label Specifications
• Bar code Symbology Specifications
• Printer Manufacturer Technical Reference Manuals
• TLA Printer Setup Reference
• IBM Midrange Technical Manuals
T.L. Ashford operates several IBM midrange systems. Thermal, dot matrix, and laser printers from all major manufacturers are available to our technicians as well. Our support team is knowledgeable with this hardware and can simply and easily explain any difficulty you might encounter.
The key to a quick solution is immediate access to information. T.L. Ashford has collected stores of information in our database. Technical and general information ranging from simple Barcode400 software questions to the most complex connectivity situations. A simple query by a Technical Support Member can produce a scenario of probable causes and a speedy resolution.