Support - Overview
Training Downloads

"100% Customer Satisfaction"
Many have referred to our technical support as the best in the industry, and our staff insists on making your experience with our software as pleasant as possible. Expect timely, courteous and accurate answers to your technical issues.

  • Your call will be promptly answered by a highly qualified member of our Technical Support Team. The Ashford Team Members have and average of over 13 years of service with the company.
  • Answers to your labeling questions are just a phone call away with our toll-free number. We're always happy to take your call.
  • EMAIL your support requests anytime, and be assured of a quick response time.
  • NEW. You can even CHAT live with a tech support representative.
  • Receive courteous assistance with Barcode400, midrange software, printer setup, proper connectivity, program or application integration, labeling compliance and bar code applications.
  • EDUCATION AND TRAINING is offered at no cost to all Barcode400 users under the software maintenance plan.FORMAL TRAINING SESSIONS are available at the TL Ashford Home Office several times a year. NEW. ONLINE TRAINING SESSIONS are now available bi-monthly. You can arrange an online session from your own office.

Contact Support
LIVE HELP
(Our on-line "Live Chat" is available from all pages)
Week days: 8am -5pm (EST)

Your phone call is always welcome!
800-541-4893 select option 2

Email:
TECH@TLASHFORD.COM

Submit question form:
Ask a technical question

Support Hours: 8am - 6pm (EST)

Emergency Support: Available 24/7

Resources
The TL Ashford library provides support team access to a vast collection of industry knowledge to better serve you.

A simple query by a Technical Support Member can produce a scenario of probable causes and a speedy resolution. Our library contains volumes of current and historical bar code industry technical information including:

  • Company Compliance Label Specifications
  • Bar code Symbology Specifications
  • Printer Manufacturer Technical Reference Manuals
  • TLA Printer Setup Reference
  • IBM Midrange Technical Manual

TL Ashford operates several IBM midrange systems, a variety of printers, and a wide array of connection options.

Our support team is knowledgeable not only in our own product, but in the diverse kinds of hardware needed to print labels: printers, print servers, routers, wireless connections, terminals, bar code scanners and RFID readers, etc. We can help from installation until labels are printing, and beyond.

Each member of the team works closely with our software developers. This allows us to provide quick and complete solutions to your bar coding needs.