I wanted to compliment you on your Quality Customer Service.  I started to work at my company in 1985 and purchased the TL Ashford Barcode software soon after I started.  I have upgraded hardware many times have
kept current on your software updates and never once has the Barcode 400 software failed to produce the results I need to fill my barcode requirements.  I get excellent customer service everytime I need help with
any issue concerning barcode labeling.  Yesterday Michelle helped me through a problem and she worked every angle to resolve my problem and with great success.
Keep up the good work.  It is appreciated.

PS. We had a company touring our facility yesterday looking at our ERP software and I showed them the Barcode400 software.  I recommend your quality software to everyone. 
It gets the job done....everytime.

"Thanks for the quick response. This is perfect. I already changed the setup information on my printers and will test it shortly. The software is great. It's very easy to work with and I will recommend it to anyone that needs it. We are up to seven printers now and will probably continue to add more. They are talking about using some wireless printers in our receiving area."

"Recently, a technical support team member helped us with an issue. He saved our company thousands of dollars by helping us to resolve a merchandise labeling issue with one of our customers. Thank you."

"Thank you very much for your training class on July 10. I learned a lot from the class and had a great time. Your class was as good as one can get. Again, thanks a lot for your help."

"She has always been very kind as well as patient with us. Being that we are both in the "Customer Service" business, I know it can be frustrating at times helping people, but she was always patient and never in a hurry."
Cypress, California

"Thanks for your help over the last few weeks. We have appreciated your "Above & Beyond" attitude."
Valley Forge, Pennsylvania

"I would like to let you know that I have been working with your tech support team on a label problem that we have been experiencing. The team was extremely helpful and solved my problems and then followed up to make sure things were running okay. They were never once anything less than professional and polite. I just wanted to take a moment to express my thanks.

"Well I just want to let you know that I have successfully printed 2 tags using Barcode400. Everything is working out super and I am just thrilled to death. I cannot say enough about how your company handles itself. I am truly amazed, after all the years I have been in data processing, that there is actually a company that gives the quality of support that T.L. Ashford gives. It is such a joy to get a new software package and come out of it with the same amount of hair and sanity that I started with. Kudos to everyone at your company."

"Thanks for the help getting our printer setup. You really made it easy for me."

"I found your Tech Support to be very helpful and supportive. Even though our problem was a printer problem and not software, they took the time to help us. I just wanted to let you know that our first experience with TL Ashford's support was a pleasant one and the staff was very helpful."

"In my humble opinion, whatever you are paying this support team, they deserve more for their dedication and willingness to do what ever it takes to solve the problem. They truly support the users. As a former naval person, I want to give a well-deserved "BRAVO ZULU" - Code for "Well done."
New London, Connecticut

"I have the responsibility of designing the labels and configuring the hardware to print those labels. I just wanted to pass along a special word of thanks to my contact at TL Ashford for all her help in getting this project up and running. She quickly and accurately addressed hardware configuration problems, software operations questions, and design questions on several occasions. My experience with your company and your technical support staff has been exceptional. Thanks again."'

"I wanted to write you and let you know how much I appreciate everything you have done for us here at Techsonic. We were faced with the task of getting 5 major customers up and running with their ASN requirements. You were able to get our software updated and supply us with compliance labels in a very short time. I also appreciate your help in configuring our Zebra printer.
Thanks again for a great product and great support."

"I just wanted to let you know that we were able to get a printer configured and printing. I was wondering if you could pass this along to whom ever you report to. I would like that person to know what an excellent support technician that you are. Very positive, very pleasant and very helpful...to the point that I knew, as soon as we hung up the phone that we'd have no problem resolving this issue - today! Your reassurance to not hesitate to have us call you back if the documentation failed to help us was extremely satisfying."

"Many thanks to your tech support team for providing excellent support. Without your prompt and excellent support, a deadline would have been jeopardized."
Marion, South Carolina

"Thank you very much for your help. I just want to let you know that TL Ashford has the best technical support as well as the best software. I am going to recommend this software to everybody."
Northvale, New Jersey

" I would not expect your support people to create label formats for us on a regular basis, but this is one example of your support person going above and beyond the call of duty. It is greatly appreciated and is exemplary of the outstanding support we have received from your company in the past and still continue to receive. It also sets a good example of customer service toward which our own company can aspire.
We will obviously continue to do business with your company and use its products for a long time to come."
Holliston, Massachusetts

"Thank you and your team for the help with our setup issues. Your courtesy and professionalism speak volumes about your dedication to your customers. We look forward to using our software and when need be, contacting you for any issues.

"He walked us through changing the printer configuration and we printed our labels normally. I found him to be very helpful and supportive. Even though the printer configuration is really our problem, he took the time to help us. I wanted to let you know that our first experience with TL Ashford support was a pleasant one."
Sommerset, New Jersey

"We thank you and TL Ashford for all you've done over the past year."
Bethlehem, Pennsylvania

"Thanks for the help. Sometimes it's the simple things that make it not work. If we all had more tech help like you, we would all be a lot better off...good job!"

"I am currently working on a project using TL Ashford software. I have called your support line several times to ask questions about a printer. I wish to tell you what a pleasure it has been to work with your employees. They have been friendly, courteous, and patient. Tech support has returned my calls promptly, and they is knowledgeable about your product.
I will recommend your products to clients, and your Tech Support Team is part of the reason."
Charlotte, North Carolina

"I want to thank you for your help with the reverse style problems. The idea you gave us was perfect, it works excellent."
Union, New Jersey

"I would like to share with you our great satisfaction with the outstanding service that you company and your team has given us during the implementation of the TL Ashford Barcode Software in our distribution center. Beginning with the setup, test and troubleshooting, and ending with a flawless move of the software into production. It has been working at 100% from day one.

The team's knowledge of the software, support, follow up, and excellent use of resources, such as technical support, made this implementation feel like a walk in the park for our network testing, and implementation teams.

Thanks again for your help and support."
Las Vegas, NV

"Thanks for your fast response. I can only dream that our other vendors were half as pleasant and efficient as you.
Scranton, PA

"It was great to finally be able to use the TL Ashford product with an expert's watchful eye."

"I am writing to thank you for your recent help in determining the problems with our printers. I appreciate the special effort that you have continuously made in researching issues and troubleshooting. It is rare to find your dedication and skill and we especially appreciate the fact that you return all of our calls in a timely manner."
Whippany, New Jersey

"I would like to take a minute to thank you for all your assistance helping us get TwinClient to print correctly and clean up the corresponding label garbage issue. Without this support and the availability of your printing software, we would not have been able to meet the requirements of our customers.

I am extremely grateful for your dedication, and speed, on this. We were under a time crunch and you stepped right in and helped us close all issues."
Las Vegas, NV

Thank you for inputting our label formats into your software. Your skill and patience saved us hours of work. As a more official expression of gratitude, my company would like you to be our guest for an evening of relaxation and good food. Bon appetite!"
Williamsport, MD

"Thank you very much for your help. I just want to let you know that TL Ashford has the best technical support as well as the best software. I am going to recommend this software to everybody."
Northvale, NJ

"Many thanks for providing excellent support to our company. Your technical support team was able to help me overcome a number of issues involved with changing to a new type of print engine. Without your prompt and excellent support, a deadline would have been jeopardized."
Marion, SC

"Would just like to take a minute to write you a quick note about the recent support we received. Although it has been very typical of the level of support that we have encountered in the past from your company, it deserves mention.

We are an AS/400 shop with TL Ashford bar code software in use.

I recently called and asked one of your support staff if he had any compliance label formats created that we could use to fulfill a customer requirement for compliance labeling. He asked me to fax the spec to him and he would then check it out.

After receiving the fax, he explained that although he did not have the formats already created, he would be happy to create them for us. He did so and emailed them to me in record time. We then forwarded them to our customer. The labels were so well done and our customer was so happy with them, he described them as "the highest quality compliance labels submitted from any of their vendors by a very large margin."

Now I would not expect your support people to create label formats for us on a regular basis, but this is on example of your support person going above and beyond the call of duty. It is greatly appreciated and is exemplary of the outstanding support we have received from your company in the past and still continue to receive. It also sets a good example of customer service toward which our own company can aspire"
Holliston, MA

It's great to work with a group of professionals who also have fun while providing excellence in customer support. Hope to get up there and take some training.
Thank you.

I forgot to tell you when I called that our programmer is impressed with how easy it is to work with the Barcode400 software. All of you at TL Ashford have been wonderful to work with. We knew very little about the bar coding process, but thanks to your software what little we knew was enough. We had labels printing within an hour after setting up the JetDirect.

Bar Coding post #1020
I've used the Barcode software package from TL Ashford with the System/36 (1984) to the present iSeries/AS400. The package is easy to use and the support is the best I've received from all of the software packages I used throughout my career.
Bar Coding post #1021
I'd like to second the message concerning TL Ashford. It's a great package and has made the job of programming bar code requirements a lot less stressful.

"I would like to commend Keith for a job well done.
Earlier this morning, I made a mistake using your Barcode Labeling Software. Unknowingly, I had modified a production label format when I thought I was modifying a test label. Instantly, our receiving came to a halt. Not being proficient with your software or our application environment, I called your support line. I told Keith I had not modified any of the production formats (this was incorrect). As our internal help line was ringing off of the hook, I became a little frantic.

Keith worked with me very patiently as we researched. Soon we found the source of the problem, I really had modified the wrong format. Understanding how critical time was for me, Keith immediately instructed me to restore a valid backup of the BCFMTS file to another library. He walked me through saving and restoring the format. He also helped me point the format to the appropriate file. (The file defined in the format had moved since it was put into production.) This fixed the problem! I was extremely relieved.

Throughout the process, Keith acted with a sense of urgency as he handled my problem in an exceptionally professional manner. It was a pleasure working with him even in my time of distress. Thanks for having such a special person on your support team. You should be proud!"

"Thank you very much for checking so promptly! I do not have the detailed specs for the barcode yet, but as soon as I get them, I will send them to you for your group to set up. The data for the labels we need to print for Harvey Glass will come from our ERP system (JD Edwards), so I believe that I will have to set up the merge field data, but you guys can help by starting off with the text fields and placement, is this correct?Thanks again for all your help -- Your company truly does provide wonderful "service after the sale", and I am SO glad we purchased your product!!