T.L. Ashford's Software Maintenance Program can provide you tremendous cost saving benefits. In addition to having access to Ashford's experienced Technical Support Team, you can software upgrades, design assistance, training and more.

Unlimited Toll Free Technical Phone Support
Help is just a phone call away: 800-541-4893 (Option 2)

As a SMP subscriber, you will have unlimited access to the Technical Support Team via the TOLL FREE LINE. The Support Team members are fully trained in all aspects of the Barcode Labeling Software, IBM midrange computer, label printers and bar code technology.

Our goal is "100% Total Customer Satisfaction".

Compliance Labels
Ashford maintains a vast library of COMPLIANCE LABEL TEMPLATES. Customers who subscribe to (SMP) are provided these templates at no additional charge. A full time compliance label specialist is available to discuss your compliance needs.

And if we don't have your compliance label-

Label Design Assistance
Our label experts will assist you in the design of your custom labels from concept to finished and tested format.

Education
Training sessions are conducted regularly at TL Ashford's Central Office or contact your Sales Representative for a personalized, online training session. All training is conducted by a member of the Technical support staff, and is provided at no additional cost.

Disaster Recovery
Maintenance customers can temporarily load Barcode400 on an off site CPU for disaster recovery, at no additional charge.

Software Upgrades
Major u pgrades of T.L. Ashford Software are available to maintenance customers at a substantially reduced price.

Updates
Software updates are made available to maintenance customers at no additional charge. Labeling Software updates include:

• New Printer Drivers
• Software Performance Enhancements
• Documentation Revisions

RFID "Smart Label" Support
Our Technical Support Team is ready to help you meet your RFID "Smart Label" deadlines.

HP/AFP SUPPORT
Print labels to HP/AFP compatible printers. Add this capability by updating to the newest version of Barcode400.

Logo & Graphic Scan
Enhance your labels with your company logo or a product graphic. Ashford can scan your artwork and provide a logo for printing on your labels. Your first logo is FREE with the purchase of Barcode400, but SMP subscribers can have additional logos scanned at a reduced price.

Technical Resources
The T.L. Ashford library provides our technical team access to a vast collection of information to better inform our SMP subscribers. The library has the latest documentation on printers, bar code technology, connectivity and compliance label specifications, etc.

Fax & Web Internet Help

For those who can't find time to call, you can fax (859-291-1804), EMAILEMAIL or CHAT with a Technical support Representative at your leisure.